Privacy Policy

Playground Basics Online Security and Privacy Policy

Privacy Policy

Playground Basics is part of Wall Family Europe Limited which includes Demco Europe Limited, Timstar Laboratory Suppliers Limited, Maudesport Limited, and Technology Supplies. This privacy policy explains how we use any personal information we collect about you when you use this website.

Topics:

  • What information do we collect about you?
  • How will we use the information about you?
  • Where is your information stored?
  • Marketing
  • Access to your information and correction
  • Cookies
  • Other websites
  • Changes to our privacy policy
  • How to contact us

 

What information do we collect about you?

We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.

How will we use the information about you?

We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you.

We use your information collected from the website to personalise your repeat visits to our website. If you agree, we shall pass on your personal information to our group of companies so that they may offer you their products and services.

From time to time, Playground Basics may share your information with companies outside the Wall Family Europe group who carry out marketing activities on our behalf for our brands. In all circumstances, within reason, Storysack has ensured third parties’ compliance with General Data Protection Regulations.

In processing your order, we may send your details to, and also use information from credit reference agencies, fraud prevention agencies, and supply partners where a product is delivered directly from our suppliers’ warehouses.

 

Where is your information stored?

Playground Basics uses both proprietary and third-party hosting services to store customer data. These data centres are located in the EU.

Marketing

We would like to send you information about products and services of ours and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.

You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of Wall Family Europe.

If you no longer wish to be contacted for marketing purposes, you can manage your digital marketing preferences from your Playground Basics online account or email us at admin@playgroundbasics.co.uk

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email (admin@playgroundbasics.co.uk) or write to us at the following address : Grange House, 2 Geddings Road, Hoddesdon, Hertfordshire, EN11 0NT.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit http://www.aboutcookies.org/ or http://www.allaboutcookies.org/.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

 Please find further information about cookies below.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 23 May 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

  • by email: admin@playgroundbasics.co.uk
  • or write to us as: Grange House, 2 Geddings Road, Hoddesdon, Hertfordshire, EN11 0NT

We try to keep your information accurate at all times. However should you become aware that any information held is not up to date please email admin@playgroundbasics.co.uk , phone 01992 45 45 67 or fax us on 01992 44 89 89 and we will amend your records accordingly. If you are a registered online customer you can also amend your details by signing in to ‘My Account’.

We undertake not to provide you with any communication that you have not opted for. If you don’t wish to receive communication by one or any of the following methods: email, post, fax or telephone, please change your preferences at ‘My Account’ or alternatively contact our Customer Services.

Online Security

We use Secure Sockets Layer (SSL) encryption to ensure all personal information, including credit card and personal details stay safe during and after an online transaction. We use Sage Pay as a secure payment gateway to handle and process all online credit card transactions.

How can you be sure any connection is secure? Simply look at the lower left-hand corner of your browser window after accessing a server. If you see an unbroken key or a closed lock (depending upon your browser), the SSL is active and your information secure. You can also double-check by looking at the URL line of your browser. When accessing secure server, the first characters of the site address will change from 'http' to 'https.'

If you have ordered online from other sites you have this software and should not experience any problems ordering with Playground Basics. In case you experience trouble completing your shopping process because your browser software does not support the SSL technology, print the shopping basket and either email, fax or call us with your order. This is intended to give you the utmost protection and total peace of mind.

Playground Basics have developed and implemented a control framework designed to meet GDPR requirements and obligations

Please also see our GDPR statement

Playground Basics is a trading name of Demco Europe Ltd, registered office Grange House, Geddings Road, Hoddesdon, Hertfordshire EN11 0NT.

As of May 23rd, 2018

Protecting your privacy is of upmost importance to us, and so with the information given in this policy we wish to ensure that you are fully aware of the cookies we use and what the purpose of each cookie is, allowing you to make a fully informed choice about your acceptance of cookies from our site.

We endeavour to keep this policy up-to-date in accordance with any changes either to our cookies or the details of the EU regulations relating to protecting your privacy online in order to achieve full privacy compliance for all visitors to our website.

 

Cookie Policy

What is a cookie?

A cookie is a small piece of data that is sent from a website to the browser you are using, and sometimes may be stored to your hard-drive. A cookie cannot read data from your hard-disk, or read other cookie files used by other sites, and they do not damage your system in any way.

Almost all websites use cookies in some shape or form to manage and maintain essential functions on a website and remember your personalisation choices such as language or form data, or how many search results you wish to see on a page. Cookies are also used for tracking web user’s browsing habits anonymously.

Click here to find out more about cookies and their uses.

 

What cookies do we use and why?

Some cookies are necessary to allow you to browse our website, use its features, and access secure areas. The use of these cookies is essential for the website to work. For example, we use user-input cookies for the duration of a session to keep track of a user’s input when filling in forms that span several pages.

We also use functional cookies to remember choices you’ve made or information you’ve provided, such as your username, language, or the region you are in. This allows us to tailor your website experience specifically to your preferences. For example, authentication cookies are functional cookies that are used for the duration of a session (or persistent, if you agree to the “remember me” function) to allow users to authenticate themselves on subsequent visits or to gain access to authorized content across pages. The functional cookies we use include:

  • User-centric security cookies to detect authentication abuses for a limited persistent duration, like repeated failed login attempts. These cookies are set for the specific task of increasing the security of the service.
  • Multimedia content player session cookies (flash cookies) are used for the duration of a session to store technical data needed to play back video or audio content (e.g. image quality, network link speed, and buffering parameters).
  • Load balancing session cookies are used for the duration of the session to identify the same server in the pool in order for the load balancer to redirect user requests appropriately.
  • User interface customization persistent cookies are used to store a user’s preference regarding a service across web pages.

Shopify is dedicated to user experience and we use many tools to help us improve our website and our commerce platform. To this end, we use reporting and analytics cookies to collect information about how you use our website or our merchants’ storefronts, and how often. These cookies only gather information for statistical purposes and only use pseudonymous cookie identifiers that do not directly identify you. The performance cookies we use include:

  • First party analytics cookies - We use these cookies to estimate the number of unique visitors, to improve our websites and our merchants’ websites, and to detect the most searched for words in search engines that lead to a webpage. These cookies are not used to target you with online marketing. We use these cookies to learn how our websites and our merchants’ websites are performing and make relevant improvements to improve your browsing experience.
  • Third party analytics cookies - We also use Google Analytics and other third-party analytics providers listed below to help measure how users interact with our website content. These cookies “remember” what our users have done on previous pages and how they’ve interacted with the website. For more information on Google Analytics, visit Google’s information page. For instructions on how opt out of Google Analytics, see below.

Advertising cookies are used on our website to tailor marketing to you and your interests and provide you with a more personalized service in the future. These cookies remember that you visited our website and we may share this information with third-parties, such as advertisers. Although these cookies can track your device’s visits to our website and other sites, they typically cannot personally identify you. Without these cookies, the advertisements that you see may be less relevant and interesting to you. Read more about how companies use cookies to conduct targeted or retargeted advertising here. We do not set advertising cookies through our merchants’ storefronts ourselves, though merchants may choose to do so independently.

Finally, Social and Content cookies are placed by many social media plugins (for example the Facebook ’like’ button), and other tools meant to provide or improve the content on a website (for example services that allow the playing of video files, or that create comments sections). We integrate these modules into our platform to improve the experience of browsing and interacting with our websites. Please note that some of these third party services place cookies that are also used for things like behavioural advertising, analytics, and/or market research.

 

 

Merchant storefronts

When merchants use our platform to power their online stores, we place the following cookies for visitors of their stores:

Cookies Necessary for the Functioning of the Store:

Name

Function

_ab

Used in connection with access to admin.

_orig_referrer

Used in connection with shopping cart.

_secure_session_id

Used in connection with navigation through a storefront.

Cart

Used in connection with shopping cart.

cart_sig

Used in connection with checkout.

cart_ts

Used in connection with checkout.

checkout_token

Used in connection with checkout.

Secret

Used in connection with checkout.

Secure_customer_sig

Used in connection with customer login.

storefront_digest

Used in connection with customer login.

Reporting and Analytics

Name

Function

_landing_page

Track landing pages.

_orig_referrer

Track landing pages.

_s

Shopify analytics.

_shopify_fs

Shopify analytics.

_shopify_s

Shopify analytics.

_shopify_sa_p

Shopify analytics relating to marketing & referrals.

_shopify_sa_t

Shopify analytics relating to marketing & referrals.

_shopify_uniq

Shopify analytics.

_shopify_visit

Shopify analytics.

_shopify_y

Shopify analytics.

_y

Shopify analytics.

tracked_start_checkout

Shopify analytics relating to checkout.

Shopify’s websites

When visitors load Shopify’s websites, we generally place the following Shopify cookies:

Cookies Necessary for the Functioning of the Sites

Name

Function

_Brochure_session

Used in connection with browsing through site.

Reporting and Analytics

Name

Function

_landing_page

Tracks landing pages.

_orig_referrer

Tracks landing pages.

_s

Shopify analytics.

_shopify_fs

Shopify analytics.

_shopify_s

Shopify analytics.

_shopify_sa_t

Shopify analytics relating to marketing & referrals.

_shopify_uniq

Shopify analytics.

_shopify_y

Shopify analytics.

_y

Shopify analytics.

ab_test_3190590030

Shopify analytics.

cart_sig

Shopify analytics.

ki_r

Shopify analytics.

ki_r

Shopify analytics.

ki_t

Shopify analytics.

ki_t

Shopify analytics.

Additionally, we use pixels and tags from the following third parties, which may in turn place cookies:

Reporting & Analytics:

Third Party

Description

Privacy Policy

Alexa Metrics

We use Alexa Metrics to help measure how users interact with our websites.

https://www.alexa.com/help/privacy

Bugsnag

We use Bugsnag to help us troubleshoot and fix issues with our websites.

https://docs.bugsnag.com/legal/privacy-policy/

Chartbeat

We use Chartbeat to help measure how users interact with our websites.

https://chartbeat.com/privacy/

Crazy Egg

We use Crazy Egg to help measure how users interact with our websites.

https://www.crazyegg.com/privacy

Fullstory

We use Fullstory to help measure how users interact with our websites.

https://www.fullstory.com/legal/privacy/

Google Analytics

We use Google Analytics to help measure how users interact with our websites.

https://policies.google.com/privacy

Hotjar

We use Hotjar to help measure how users interact with our websites.

https://www.hotjar.com/legal/policies/privacy

KissInsights

We use KissInsights to help measure how users interact with our websites.

https://signin.kissmetrics.com/privacy/

LinkedIn Analytics

We use LinkedIn Analytics to help measure how users interact with our websites.

https://www.linkedin.com/legal/privacy-policy

New Relic

We use New Relic to help measure how users interact with our websites.

https://newrelic.com/termsandconditions/privacy

Optimizely

We use Optimizely to help us test improvements or changes to our websites.

https://www.optimizely.com/privacy/

Advertising:

Third Party

Description

Privacy Policy

Bing Ads

We use Bing Ads to deliver targeted advertisements to individuals who visit our websites.

https://privacy.microsoft.com/en-ca/privacystatement

Drift

We use Drift to help us with conversational marketing to customers while they visit our websites.

https://www.drift.com/privacy-policy/

Facebook Custom Audiences

We use Facebook Custom Audiences to deliver targeted advertisements to individuals who visit our websites.

https://www.facebook.com/policy.php

Google Doubleclick

We use Bing Ads to deliver targeted advertisements to individuals who visit our websites.

https://policies.google.com/privacy

Hubspot

We use Hubspot to manage our relationships with our customers.

https://legal.hubspot.com/privacy-policy

Intercom

We use Intercom to manage our relationships with our customers.

https://www.intercom.com/terms-and-policies#privacy

Marketo

We use Marketo to manage our relationships with our customers.

https://documents.marketo.com/legal/privacy/

Snapchat

We use Snapchat to deliver targeted advertisements to individuals who visit our websites.

https://www.snap.com/en-US/privacy/privacy-policy/

SourceKnowledge

We use SourceKnowledge to deliver targeted advertisements to individuals who visit our websites.

http://www.sourceknowledge.com/privacy

Social Media & Content:

Third Party

Description

Privacy Policy

Disqus

We use Disqus to provide commenting capabilities on posts on our websites.

https://help.disqus.com/terms-and-policies/disqus-privacy-policy

Facebook Connect

We use Facebook Connect to allow visitors to our website to interact with and share content via Facebook’s social media platform.

https://www.facebook.com/policy.php

Gravatar

We use Gravatar to allow visitors to our websites to create avatars.

https://en.gravatar.com/site/privacy

Pinterest

We use Pinterest to allow visitors to our website to interact with and share content via Pinterest’s social media platform.

https://policy.pinterest.com/en/privacy-policy

Twitter

We use Twitter to allow visitors to our website to interact with and share content via Twitter’s social media platform.

https://twitter.com/en/privacy

Wistia

We use Wistia to display video content.

https://wistia.com/privacy

How long will cookies remain on my computer or mobile device?

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. See the section below on how to control cookies for more information on removing them before they expire.

How to control cookies?

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Many of the third party advertising and other tracking services listed above offer you the opportunity to opt out of their tracking systems. You can read more about the information they collect and how to opt out through the privacy policy links listed above.

Cookies that are necessary to the functioning of our website

Cookies on our site that are used to remember items you have added to your shopping basket, or on contact or catalogue request forms are vital to the functioning of our website. Other necessary cookies include the sign-in function and full checkout process.

Because the cookies used in these areas are essential to our website’s processes, you are deemed to have automatically agreed to the setting of specific cookies when you accept the use of the sign-in functionality.

 What is Google Analytics, and why do we use it?

Google Analytics is a free website tracking software provided by Google that allows businesses such as ours to collect anonymous information about your journey on our site. This information helps us to spot any problems on our website as well as to continuously improve your experience on our site.

Google Analytics uses Secure Socket Layer (SSL) technologies to protect the collection of data from being accessed or used by any 3rd parties. In addition, as per Google Analytics Privacy Policy none of the data collected can be used to identify individual users.

 

 

Changing your web browser’s cookie settings

You can also change your cookie settings on your web browser, depending on the browser and version you are using. Please note that limiting the acceptance of cookies may limit the operations or functions of a website. 

Please see more details on your browser’s help pages as the settings vary through each browser.

 If you have any questions…

If you have any further questions or concerns, or would like further clarification on how we use cookies on our site please don’t hesitate to contact us on admin@playgroundbasics.co.uk.

1) playgroundbasics.co.uk is committed to protecting your privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of the data protection legislation in the UK.

The purpose of this statement is to explain to you what personal information we collect and how we may use it.

2) When you order, we need to know your contact details. This allows us to process and fulfil your order. You have the option to withhold personal information that is not required for the order process.

3) We use your personal information for the purpose of processing your orders only.

We will only contact you with your consent.

4) We do not sell, rent or exchange your personal information with any third party for commercial reasons.

5) We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the UK data protection legislation.

We do not collect sensitive information about you except when you specifically knowingly provide it. In order to maintain the accuracy of our database, you can check, update or remove your personal details by logging into your account.

We use a technology called "cookies" as part of a normal business procedure to track patterns of behaviour of visitors to our site. A cookie is an element of data that our Website sends to your browser which is then stored on your system. You can set your browser to prevent this happening. Any information collected in this way can be used to identify you unless you change your browser settings.

6) In order to process credit/debit card transactions, the bank or card processing agency may require to verify your personal details for authorisation outside the EEA (European Economic Area). Your information will not be transferred outside the EEA for any other purpose.

7) If you have any questions about privacy please contact us at admin@playgroundbasics.co.uk

Playground Basics have developed and implemented a control framework designed to meet GDPR requirements and obligations.