Delivery & Returns

Great news - you don't have to wait for long to receive your exciting new signs! Standard products are delivered in 10 working days. If we're designing a sign for you, this may take a little longer, but we will keep you informed throughout the process.

Delivery is FREE on UK orders over £249 + VAT. 

Our standard UK delivery charge for orders under £249 + VAT is £5.00. 

For Highlands, Islands and the Channel Islands, a surcharge applies. We will contact you when you place your order.

For countries outside of the UK, please contact us for a quote, as shipping will be calculated on the weight and dimensions of the parcel.

If you require your delivery to be made by a certain date, or you cannot receive deliveries during the school holidays, please let us know your requirements when you place your order and we'll do our best to ensure that we fulfil your needs. If for any reason a delivery date cannot be met, we'll notify you straight away.

Please made sure you check your signs when they are delivered and notify us by email to admin@playgroundbasics.co.uk or telephone 01992 454567 within 7 working days of delivery if they are damaged or not as you expected.

If you need to return any goods, please contact us to obtain authorisation before doing so.

You can find our full terms and conditions here.